
Modernizing TVG’s Digital Ecosystem to Support Expansion
Decode how we enabled The Visa Guy’s digital revamp by creating a modern online presence and a powerful internal system.
Industry
Hospitality
Technologies
Payload
Business Type
SMB
Project Team
Project Manager, UI/UX Designer, Full-stack Developer, QA Engineer, DevOps
Duration
4 months
Service Offered
Web Development
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Customer
The Visa Guy is a trusted visa and passport assistance company specializing in simplifying the complex visa application process for their customers. Since launching in 2021, The Visa Guy has helped over 65,000+ travelers across more than 75 countries.
With a strong track record of successful applications and a focus on customer convenience, the firm provides comprehensive services to simplify processes for travelers. Their mission is to offer a reliable and hassle-free experience, helping customers achieve their travel goals with confidence.
They transform travel ambitions into reality by simplifying visa processing, right from paperwork to embassy requirements- allowing clients to focus on the excitement of their next destination
Requirements
- Developing a streamlined system that allows users to easily submit visa applications for multiple countries through a single, simple process.
- Implementation of a secure payment gateway, specifically Stripe, to enable clients to pay for services directly on the website.
- Creation of a Content Management System (CMS) using Payload for TVG staff to efficiently track and manage applications and payments, ensuring a smooth workflow for both clients and the sales team.
Challenge
The project required a comprehensive digital overhaul to align application processes, including the visa application process for their customers. The main concern lay in redesigning the website from the ground up by transforming it into a fully functional digital platform capable of handling complex processes end-to-end. Given the sensitive nature of visa applications, a key challenge was integrating best-in-class security to protect confidential user details. Furthermore, the adoption of a new technology (Payload) necessitated not only its deployment but also a thorough knowledge transfer to the client's team, empowering them to manage the new system independently. A significant aspect of this challenge was automating a substantial portion of the process for their customers, ensuring greater efficiency and a more seamless user experience

Approach
To address TVG’s needs, UPDOT® developed and integrated a new visa application system directly into the website's CMS. Our approach focused on creating a solution that was both simple for customers and efficient for TVG's internal team. We built a user-friendly front-end that allows customers to submit their visa details and apply for multiple countries through a single, simplified process. On the back-end, using Payload, an intuitive dashboard was created that gave the TVG staff the ability to track and manage all applications and payments. We also ensured that the entire website was integrated with high-security measures to maintain confidentiality at every step of the process. Automating a major portion of the visa application procedure was of high priority. This helped in making sure that customers could conveniently and easily submit their details without getting caught in the hassle. To enable seamless transactions, we integrated Stripe for secure, on-site payment processing. Adding to this, the solution included flexible content layouts, allowing admins to rearrange sections for various campaigns without needing to touch the code. This was vital as it increased adaptability and autonomy.
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Result
The new website’s sleek design and elevated functionality made it easy for users to navigate. This led to a 30% increase in visa enquiries. The integrated admin dashboard and payment system simplified internal processes, providing a smooth workflow for TVG staff and customers. This project prioritized flexibility and functionality, allowing TVG to manage operations efficiently. We at UPDOT® can assist you in unlocking similar growth and efficiency for your business. Contact us today and let us help your business reach its full potential.
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UPDOT LLC
Sharjah Media City (Shams), Al Messaned, Al Bataeh - Sharjah - United Arab Emirates
UPDOT SOLUTIONS LLP
No 3C, 708, 3rd Cross Rd, HRBR Layout 1st Block, HRBR Layout, Kalyan Nagar, Bengaluru, Karnataka , India 560043